Hyundai Mobile Charging Now Available in Medan City

PT Hyundai Motors Indonesia (HMID) is increasingly expanding its Mobile Charging service network. Now, this service is present in the city of Medan, North Sumatra since March 2023. The expansion of the Mobile Charging service is carried out as part of HMID's commitment through the Hyundai program to provide you with a worry-free after sales experience for customers while driving an electric vehicle ( EV) designed by Hyundai.

The development of supporting service innovations such as Mobile Charging is part of Hyundai's efforts to continue accelerating the EV ecosystem as a lifestyle in society. Mobile Charging is a service breakthrough pioneered by Hyundai to become a solution for charging electric cars in emergency situations by utilizing the Vehicle-to-Vehicle (V2V) fast charging method.

Through this service, customers can add up to 10 kWh of car power which can be used by customers to reach the nearest charging station. That way, customers can return to their mobility smoothly followed by maintained vehicle performance.

Putra Samiaji, Head of Before Service Department of PT HMID, said, "The presence of Mobile Charging in Medan is one of our active steps to continue to expand supporting facilities for the electric car ecosystem in Indonesia. It is hoped that this effort will help customers to be able to enjoy mobility more safely because they don't have to worry about charging electric cars in emergency situations."

Can through the Call Center

Customers can access this Mobile Charging service by contacting 24-hour Customer Service through the Hyundai Call Center 0800 1 878 878. After that, a team of Hyundai technicians will visit the location of the request submitted and carry out the charging process. Hyundai provides free access to Mobile Charging facilities for Hyundai electric car users within a range of up to 80 km from the location of the service provider's dealer.

The Hyundai Mobile Charging Service is a facility and service that completes all lines in the Hyundai EV ecosystem. Currently, the Mobile Charging facility can be accessed by customers in a number of big cities, such as Jabodetabek, Bandung, Semarang, Yogyakarta, Surabaya and Denpasar and is now available in the city of Medan.

Providing Peace-of-Mind for Stargazer Owners, Hyundai Presents the Best After-Sales Service

PT Hyundai Motors Indonesia (HMID) introduced the latest Hyundai Stargazer after-sales service 'Hyundai Present for You' for customers in the Flower City through the Media Gathering event at the Hyundai Rancaekek dealership in Bandung.

Since its launch in 2022, Stargazer has been in demand by many consumers throughout Indonesia, and the city of Bandung is no exception. This futuristic-designed MPV is currently the best-selling Hyundai model, along with the Creta compact SUV.

Head of Before Service Department HMID Putra Samiaji said, "We always try to provide maximum service and a sense of security and comfort for our customers as a form of our commitment. We are also very excited to be able to provide this for customers in Bandung by providing a call center service, 24-hour Hyundai Roadside Assistance, and Hyundai Mobile Service to provide optimal Hyundai after-sales service in Bandung."

Hyundai's dealer network has reached 126 dealers from Aceh to Papua, to ensure the availability of spare parts which are supported by the 1.2 Ha Hyundai Parts Center facility in Deltamas, Cikarang, which is capable of storing more than 30,000 items.

Head of Parts Department HMID Tony Hadianto added, "Through a commitment to developing supporting infrastructure, every Hyundai customer does not have to worry about the availability of genuine Hyundai spare parts throughout the dealer network in Indonesia."

Hyundai customers in Bandung can visit the Hyundai Rancaekek dealer located at Jl Bojongloa RT 02/RW 01, Bojongloa Rancaekek, Bandung, West Java to get sales services, service facilities, to spare parts or 3S services that have been integrated with the Click-to- Buy (CTB).

The dealer also provides two AC Charging Stations for electric car customers who wish to charge their cars for daily activities. This dealer is also equipped with a working bay supported by trained technicians with global standards to provide the best service to customers.

Strengthening the marketing network in Bandung, HMID has also paid equal attention to strengthening local sales and after sales services through 6 other 3S dealers spread across various parts of the Flower City, namely Hyundai Cihampelas on Jalan Cihampelas, Hyundai Soekarno Hatta and Hyundai Leuwipanjang on Jalan Soekarno. Hatta, Hyundai Ahmad Yani in the Cihapit area, Hyundai Pasteur on Jalan Dr. Djunjunan, and Hyundai Padalarang in West Bandung Regency.

HMID also provides a variety of programs to make the driving experience more worry-free, including for customers in Bandung. The latest after-sales service "Hyundai Present for You" consisting of the Hyundai Owner Assurance Program and Hyundai Service Present for You is expected to increase comfort for vehicle ownership.

Hyundai is updating the guarantee program with five benefits through the "Hyundai Owner Assurance Program" which applies to customers who own a Hyundai Creta and Stargazer in 2023.

Starting from the "New Stargazer Replacement Guarantee" in the form of a guarantee for a new car replacement if the Stargazer is damaged, at least 65%. Then there is a "Resale Value Guarantee" in the form of a guaranteed resale price for Stargazer worth 70% of the purchase price if the customer wants to trade in any Hyundai car in the 3rd year of ownership.

Apart from that, there is also a "Payment Protection Program", in the form of guaranteed payment of financing during the tenor period for Stargazer owners in the event of an accident, and applies specifically to Hyundai Finance customers.

Not to forget the "Customer Protection Program", in the form of guaranteed medical care costs for Stargazer drivers and passengers in the event of an accident. This guarantee applies to a maximum of 7 people with a fee of up to IDR 100 million per individual. This program is valid for up to 1 year after the car is received by the customer.

Finally, there is the “Tire Protection Program” in the form of a guaranteed reimbursement for the purchase of new tires of the same type and size for customers. This benefit is valid for 1 year after the handover of the vehicle and is given if the tires damaged by the accident are no longer usable.